Policies & Rules – Palmstay Residency & Kitchen

Contract Terms

Key Contract Information

Everything you need to know before booking your room at Palmstay.

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Security Deposit

₹20,000

Fully refundable upon checkout — no deductions if policies are followed

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Minimum Contract

6 Months

6 or 12-month contracts available — longer contracts may include benefits

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Notice Period

30 Days

Inform management 30 days before your intended departure date

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ID Requirement

Mandatory

Valid government photo ID required for all residents at time of admission

Community Standards

House Rules

Simple rules to keep Palmstay a happy, safe, and respectful place for everyone.

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What's Expected

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Government Rules ApplicableAll residents must comply with applicable local and national laws

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Valid ID MandatoryAadhaar, Passport, or other government photo ID required on admission

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Maintain CleanlinessKeep your room and common areas clean — housekeeping needs your cooperation

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Respect Fellow ResidentsMaintain quiet hours, be considerate, and treat everyone with respect

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Secure Your BelongingsUse the wardrobe and lock provided — Palmstay is not liable for personal items

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Inform About AbsencesNotify management if you'll be away for more than 2 days for safety tracking

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What's Not Permitted

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No Alcohol or DrinkingConsumption or possession of alcohol is strictly prohibited on premises

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No SmokingSmoking is not permitted anywhere on the Palmstay property

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No Opposite Gender StayOvernight stays by members of the opposite gender are not allowed

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No Disturbing Other ResidentsLoud music, late-night noise, and disruptive behaviour are prohibited

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No Illegal ActivitiesAny illegal activity will result in immediate eviction and police report

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No Unauthorised GuestsGuests must be registered with management — no unauthorised overnight visitors

Security First

Your Safety Is Our Priority

Palmstay is built with multiple layers of security to ensure every resident — and their family — has complete peace of mind.

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CCTV Surveillance

24-hour camera coverage at all entry points, corridors, and common areas

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Biometric Access

Fingerprint-secured entry — only registered residents can enter

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Dedicated Security

Trained security personnel on duty around the clock, every day

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Emergency Support

Management reachable 24×7 for any emergency situation or concern

FAQs

Frequently Asked Questions

Is the security deposit fully refundable? ›

Yes — the ₹20,000 security deposit is 100% refundable upon check-out, provided there is no damage to property and all policies have been followed. Refunds are typically processed within 7–14 business days of departure.

Can I choose a 3-month contract? ›

The minimum contract duration at Palmstay is 6 months. We also offer 12-month contracts. For special circumstances, please contact management directly to discuss your situation.

Can guests visit during the day? ›

Yes, daytime visitors (up to a reasonable hour) are permitted in common areas. All visitors must be registered at reception and must sign the visitor log. Overnight stays by non-residents are not allowed.

What happens if I want to leave before the contract ends? ›

You must give a 30-day notice period. Early termination may be subject to a penalty depending on the contract terms agreed at the time of admission. Please discuss this with management when signing your contract.

Is Palmstay only for students? ›

No — Palmstay is designed for both students and working professionals. We welcome anyone who wants a safe, clean, and comfortable place to stay in New Town, Kolkata.

Are meals mandatory? Can I opt out? ›

Meals are included in the Premium Package and are optional for Standard Package residents. If you choose the Standard Package, you pay only for the room and can buy meals from the ground floor restaurant as needed.

Rules & Regulations